Mandatory Reporter Training
and Background Check Process
Please Read Important Update: Chaperone Volunteer Process Background Checks on HOLD Unexpected Delay @OPSO
We wanted to communicate an unexpected delay at the Orleans Parish Sheriff's Office which impacts ISL's ability to process chaperone applications.
What's going on?
At this time, the Orleans Parish Sheriff’s Office Civil Scan Department is experiencing technical difficulties due to a cyber attack on their system. As a result, background check services are temporarily suspended. This means no one can schedule background checks at this time.
What is ISL doing?
We are in contact with their office daily to check on progress and to see when their system may be restored, but we have not yet received a confirmed timeline. At this time, we cannot get any of our parents scheduled for a background check and are “on hold” in the process.
Is there a Plan B?
We are working with ISL Human Resources Director (who uses the same system for staff background checks) to find an alternate avenue for background checks. Since this is organization-wide, we are unable to find a solution just for chaperones. We must work to find an organization-wide solution to address the problem.
Timeline:
We know many families would like to complete this process quickly to confirm approval. Our commitment to you is that we are actively working to find a solution. At this time, I can commit to keeping you updated as we move forward and work to find possible solutions.
What do you need to do?
For now, please hold off on sending any payments for background check fees until further notice. You can also call the Sheriff's office to check on status (504-202-9292), perhaps demanding for a resolution on their end can help speed up the process.
And we ask for patience, as the situation and cyber attack are out of our control.
Thank you for your patience and understanding as we work through this unexpected situation.
Please continue to send in your completed mandatory reporter training certificates, which is a requirement for chaperone approval.
For question please reach out to jjones@isl-edu.org
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The Chaperone Volunteer application session is now OPEN.
The deadline for the fall application window is
October 3, 2025.
Chaperone Volunteer applications received after the fall deadline will be put on hold until the spring application window opens after Winter break.
Read below to access the online Mandatory Reporter Training and to find information on how to complete a background check through ISL.
How to Complete the Online Mandated Reporter Training
The Mandated Reporter Training can be found at:
https://moodle.lcwta.org/login/index.php
To learn more about the Mandatory Reporter Training, visit our FAQ page.
The training is free, online, and takes about 90 minutes to complete. Training is housed within the Louisiana Child Welfare and Training Academy (LCWTA) website.
Important Note: Mandatory Reporter Training certificates expire 1 year after completion, and a new certificate MUST be submitted every year before the expiration date for Chaperone Volunteer approval.
On the LCTWA website follow the steps below to complete the Mandatory Reporter Training.
Step 1: Create an account
- Click the Community Partner Account Creation button
- Create a username and password
- In the “I am…” drop-down, choose “Non-Affiliated Learner”
- Once your account is created, you will receive a confirmation email
- You can now log into your account
Step 2: Find the Mandatory Reporter Training
Once you log in to your account and are on the home page, click Browse Online Courses. Then select Safety and Assessment. Finally, select Mandatory Reporter Training.
Step 3: Complete the training and submit your certificate of completion.
Once you have completed the training, click on “My Dashboard” to find your certificate. Email your certificate of completion to volunteerdocs@isl-edu.org. ISL’s Community Engagement Facilitator will reach out to you with the next steps on scheduling your background check.
Here is a helpful video from the LCTWA with a site overview:
About the Background Check Process
How to Schedule Your Background Check
Step 1: Pay the background check fee
Chaperone volunteers are responsible for paying for their background check ($41.00). This payment is processed by ISL and submitted to the Orleans Parish Sheriff's Office.
- Make check payable to: The International School of Louisiana (ISL).
- Deliver check or cash to respective campus Office Assistants.
- Payment must be received in a labeled envelope.
Financial assistance is available. To request assistance, please contact your campus Family Liaison.
Step 2: Fill out state disclosure forms and submit a copy of your state-issued ID or Driver's License.
Applicants will need to complete and submit two disclosure forms and a copy of their state-issued ID or Driver’s License. Forms will be emailed to applicants after the Mandatory Reporter Training certificate of completion is received by ISL's Community Engagement Facilitator. Completed forms and copies of ID should be emailed back to volunteerdocs@isl-edu.org. This is a secured and monitored email account.
Step 3: Complete your Background Check
Applicants will receive detailed instructions via email and will visit the Orleans Parish Sheriff’s Office fingerprint scanning location during their scheduled appointment time. Fingerprinting sessions take approximately 10-20 minutes.
For more information check out the FAQ tab.